Request window
Submit your request within 10 working days after receiving your order. Keep the item in the condition in which it was received while we review the request.
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Customer care · 01
Changed your mind, need another item, or received something that is not right? Start here and our team will review your order.
What happens next
Submit the form below. We will verify the order and send return instructions. Please do not send an item before receiving those instructions. Where a statutory withdrawal applies, refunds are processed within 10 working days after the returned item is received.
This policy complements your mandatory rights under Tunisian consumer law and does not limit them.
Submit your request within 10 working days after receiving your order. Keep the item in the condition in which it was received while we review the request.
Standard items may be returned. Personalized or made-to-order items are excluded unless they are defective, damaged, or do not match the order.
Exchanges depend on stock availability. If an exchange is unavailable, we will offer the applicable refund or another solution with your agreement.
You cover return delivery for a change of mind. Packé covers reasonable return costs when an item is incorrect, defective, damaged on arrival, or delivered late.